UXsuite for Process Mining with Fluxicon Disco

Process mining turns traditional, manual process analysis on its head by analyzing the transactional records from the IT systems to automatically visualize the processes that actually take place. Process mining can be used to understand how customers are experiencing the interaction with a company, and how they are using their products. For example, you may want to see how your customers are navigating your website or are interacting with your web application. This perspective in process analysis is often called customer journey.

Airlift

If you analyze processes from a customer perspective (often across multiple channels such as phone, web, in-person appointments, etc.), you typically face a lot of diversity and complexity in the process, but also issues of data handling and automation. UXsuite in combination with Disco can take care of that.

Some of the typical customer journey analysis challenges are:

– Combining and preparing the data
– Complex processes (“Spaghetti” problem)
– Different perspectives (business, UX, development)

We invite you to watch the webinar recording above to learn more about these challenges, and to see how they can be addressed through an iteration of data preparation and process analysis steps.

The video recording shows:

– Challenges in process mining for customer journeys
– Putting the analyst in charge through integration of data preparation and process analysis
– Live demo based on UXsuite (data collection and preparation) and Disco (process analysis)

Are you thinking about analyzing customer journeys for your company now or in the future? Contact us to receive the slides from the video (including step-by-step screenshots from the live demo) and information on how to get started immediately with UXsuite and Disco. We offer evaluation packages that make it easy for you to try out customer journey analysis with UXsuite and Disco for your own process.

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